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ServiceNOW Knowledge 2017: May 7-11 (Orlando, FL)


 

Watch theCUBE’s Coverage of ServiceNOW Knowledge 2017


Learn how to deliver business services faster with 400+ sessions customized for you—and 80% of breakouts delivered by your peers. This is the most efficient and fastest way to get practical advice, in‑depth training, and access to 13,000+ community experts driving the future of shared services and digital transformation. (www.knowledge.servicenow.com)

Register Here


Event Details:

  • Date:
    May 7-11, 2017
  • Location:
    Orange County Convention Center
    9400 Universal Blvd,
    Orlando, FL
  • Official Event Page

Knowledge 17: Day 1 Keynote – Work at Lightspeed
Knowledge 17, Day 1: General Session Keynote: Work at Lightspeed – A Smarter, Faster Way to Get Work Done – with ServiceNow CEO, John Donahoe – ServiceNow Chief Strategy Officer, Dave Wright – and ServiceNow Chief Revenue Officer, David Schneider.


Knowledge17: Day 2 Keynote
Get a rundown of the product enhancements coming in the Jakarta release, including improvements in performance and user experience.


Knowledge17: Day 3 Keynote: CreatorCon
Developers take center stage at CreatorCon. Watch the full keynote.


Day One Kickoff
Dave Vellante and Jeff Frick kickoff day one at ServiceNow Knowledge 2017 at the Orange County Convention Center in Orlando, FL.


Day Two Kickoff
Dave Vellante & Jeff Frick kickoff day two at ServiceNow Knowledge 2017 at the Orange County Convention Center in Orlando, FL.


Day Three Kickoff
Dave and Jeff kick off day three at ServiceNow Knowledge 17.


Show Wrap Up
Dave Vellante & Jeff Frick wrap up ServiceNow Knowledge 2017 from the Orange County Convention Center in Orlando, FL.


 

Guests Interviewed on theCUBE

 


Link Alander
Chief Information Officer, Lone Star College

How one college leverages automation and mitigates risk | #Know16
Lone Star College is using ServiceNow to automate the various aspects of its organization, including human resources, financial aid and legal departments, and student call centers. The College is presently considering bringing other departments on board as well. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Chris Bedi
Chief Information Officer, ServiceNow

Can IT automation spark a Golden Age of brain labor?
Workers worried about machines replacing them should focus on what their brains can do that computers can’t, said Chris Bedi (pictured), chief information officer at ServiceNow Inc. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Tony Beller
Vice President of WW Alliances & Channels, ServiceNow

Role and Objectives of ServiceNow’s Alliances and Channels
Tony Beller, vice president of WW alliances and channels of ServiceNow, shared the new three-prong strategy to build into new markets, leverage the partner ecosystem and the potential of their store ecosystem. Watch his interview!


Deepak R. Bharadwaj
GM of HR Business Unit, ServiceNow

ServiceNow expanding to bring service into HR
Deepak R. Bharadwaj, general manager of HR business unit of ServiceNow, talked about ServiceNow’s new offerings for HR and the experience companies can look forward to. Watch his interview!


Pat Casey
VP and GM, Platform, ServiceNow

Simplifying today’s problems and keeping the ServiceNow vision
Pat Casey, vice president and general manager of Platform of ServiceNow, shared about the cultural link to the roots of ServiceNow. Watch his interview!


Nate Channel
HRIS Lead, JM Smucker Co.

Smucker’s journey to upgrading their HR infrastructure
Nate Channel, HRIS lead of JM Smucker Company, and Jim Hebb, advisory director of enabling technology load of KPMG, talked about how Smucker Company took the leap to upgrading their entire HR infrastructure and how the implementation went. Watch their interview!


Sean Convery
GM of Security Business Unit, ServiceNow

Addressing the lack of security professionals
Sean Convery, general manager of security business unit of ServiceNow, talked about the gap between security analysts and real security solutions available from ServiceNow. Watch his interview!


Kerri Cullity
Advisory Managing Director, Healthcare Solutions, KPMG

Organizing enterprise assets within health organizations
Kerri Cullity, advisory managing director of healthcare solutions of KPMG, shared insight into how organizing assets can help hospitals and other health organizations to cut costs. Watch her interview!


Mike D’Ippolito
AVP Nationwide – I&O Run Services Delivery, Nationwide

Workload and costs before and after switching to a new platform
Mike D’Ippolito, I&O run services delivery of Nationwide Insurance, talked about his monumental task of keeping the infrastructure running and what the environment looks like. Watch his interview!


CJ Desai
Chief Product Officer, ServiceNow

Can IT have its multi-clouds and single pane of glass too?
Bite-sized Software as a Service is all the rage, but to whom does the information technology department turn when the pieces become a jigsaw puzzle scattered outside its control? Read the full blog post with highlights from his interview at SiliconANGLE.com.


John Donahoe
President and CEO, ServiceNow

Automation transforms business from call center to C-suite, says ServiceNow CEO
John Donahoe’s goal as the new president and chief executive officer of ServiceNow Inc. was to visit 100 new customers in 100 days. Forty-five days later, he’s already met that goal. So what’s in Donahoe’s playbook for winning and keeping customers with technology? Read the full blog post with highlights from his interview at SiliconANGLE.com.


Josh Gluck
Deputy CIO, Weill Cornell Medicine

Complex customizations and transformation using ServiceNow
Josh Gluck, deputy CIO of Weill Cornell Medicine, shared how they have transformed their infrastructure using the ServiceNow platform. Watch his interview!


Jim Hebb
Advisory Director, Enabling Technology Lead, KPMG

Smucker’s journey to upgrading their HR infrastructure
Nate Channel, HRIS lead of JM Smucker Company, and Jim Hebb, advisory director of enabling technology load of KPMG, talked about how Smucker Company took the leap to upgrading their entire HR infrastructure and how the implementation went. Watch their interview!


Farrell Hough
GM of ITSM Business Unit, ServiceNow

Depth behind ITSM to get customers up and running sooner
Farrell Hough, general manager of ITSM business unit of ServiceNow, talked about how 70% of customers have adopted ITSM and the impact of businesses. Watch her interview!


Michael Hubbard
VP of INSPIRE, ServiceNow

Engaging talent within the INSPIRE program
Michael Hubbard, vice president of INSPIRE of ServiceNow, shared what INSPIRE has accomplished over the past year and the type of talent they have attracted. Watch his interview!


Michael Kollar
SVP, Chief Digital Officer, Atos

Atos relationship with ServiceNow started with needing to find a better way deliver services
Michael Kollar, senior vice president and chief digital officer of Atos, talked about how business is going now after using ServiceNow and how Atos has changed how they deliver services. Watch his interview!


Allan Leinwand
CTO, ServiceNow

ServiceNow addresses fears about oversharing machine learning data in the cloud
Cloud providers can assure customers their data is theirs alone, but if they bake it into a machine learning model they then serve to their competitors, aren’t they giving away their intellectual property by proxy? Read the full blog post with highlights from his interview at SiliconANGLE.com.


Seneca Louck
Business Process Leader, Dow Chemical

Dow Chemical’s transition to ServiceNow in one year
Seneca Louck, business process leader of Dow Chemical, offered insight into the changes they have gone through in the past year with transitioning to ServiceNow’s platform. Watch his interview!


Rob McDonnell
Head of Enterprise Products, Air New Zealand

Simplyfing the user experience for customers using ServiceNow
Rob McDonnell, head of enterprise products of Air New Zealand, talked about the big drivers that affects customers, which drives infrastructure transformation. Watch his interview!


Abhijit Mitra
GM of CSM Business Unit, ServiceNow

Attacking broken customer service solutions
Abhijit Mitra, general manager of CSM business unit of ServiceNow, shared insight into what’s broken with customer service and how ServiceNow is helping businesses transform their customer service offerings. Watch his interview!


Bart Murphy
CTO York Risk Services, CIO and CTO, CareWorks

Raising the level of security with technical integrations
Bart Murphy, CTO of York Risk Services and the CIO and CTO of CareWorks, provided insight into what how their security posture is maturing and what they have accomplished in the past year. Watch his interview!


Daniel Pink
NYT and WSJ Best Selling Author

The science behind persuading people
Daniel Pink, NYT and WSJ best selling author, talked about his book about what science tells us about the art of selling. Watch his interview!


Chris Pope
Strategy Office, ServiceNow

Using artificial intelligence in HR use cases
Chris Pope, strategy office of ServiceNow, shared insight into how ITSM and HR require different people selling, implementing and supporting customers. Watch his interview!


Ian Proctor
Director, Consulting, Deloitte Inc.

Re-imagining the digital experience for non-IT clients
In its effort to transform businesses, Deloitte Inc. turns to ServiceNow’s technology platform to enable those transformations. So why not combine the two? Ian Proctor, director of consulting at Deloitte Canada, was one of the first to see the potential for ServiceNow beyond traditional IT management scenarios. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Raja Renganathan
VP, Cloud Services, Cognizant Technology Solutions

Helping clients navigate the digital shift
Raja Renganathan, vice president of cloud services of Cognizant Technology Solutions, talked about their partnership with ServiceNow and what they are doing for customers. Watch his interview!


Dan Rogers
Chief Marketing Officer, ServiceNow

New ‘chief transformation officer’ role brings IT geeks into the C-suite
Some companies are bypassing the touted expansion of the Chief Information Officer role and creating an entirely new post for digital transformers, according to Dan Rogers, chief marketing officer at ServiceNow Inc. Read the full blog post with highlights from his interview at SiliconANGLE.com.


Naresh Samial
Director Mobility and Process and Automation, Vitas Healthcare

Moving to a paperless process and other changes using technology
Naresh Samial, director mobility and process and automation of Vitas Healthcare, offered insight into how the technology at Vitas has changed and what has stayed the same with their mission of providing personalized healthcare. Watch his interview!


Patrick Stonelake
Co-Founder, Fruition Partners, A DXC Technology Company

Bringing ServiceNow into their product offerings
Patrick Stonelake, co-founder of Fruition Partners – a DXC Technology Company, and Marc Talluto, also a co-founder of Fruition Partners, talked about how acquiring companies helps them become more global and empower DXC. Watch their interview!


Marc Talluto
Co-Founder, Fruition Partners, A DXC Technology Company

Bringing ServiceNow into their product offerings
Marc Talluto, co-founder of Fruition Partners – a DXC Technology Company, and Patrick Stonelake, also a co-founder of Fruition Partners, talked about how acquiring companies helps them become more global and empower DXC. Watch their interview!


Stanley Toh
Global IT Director, Broadcom

Making a bet on ServiceNow and the pay off in how they now do business
Stanley Toh, global IT director of Broadcom, shared insight into why they chose to switch to ServiceNow and the many ways they use the technology. Watch his interview!


Gaurav Dutt Uniyal
Industry Principal, North America Practice Lead, ITSM and ServiceNow

Trends of what businesses are currently looking for with technology transformation
Gaurav Dutt Uniyal, industry principal and North America for the practice lead at ITSM and ServiceNow, talked about the four parts of the journey of where ServiceNow has been. Watch his interview!


Karel van der Poel
GM of Performance Analytics Business Unit, ServiceNow

ServiceNow addresses fears about oversharing machine learning data in the cloud
Cloud providers can assure customers their data is theirs alone, but if they bake it into a machine learning model they then serve to their competitors, aren’t they giving away their intellectual property by proxy? Read the full blog post with highlights from his interview at SiliconANGLE.com.


Andrew Wilson
Chief Information Officer, Accenture

Consumerization of IT and ServiceNow helping meet expectations
Andrew Wilson, chief information officer of Accenture, shared details about how ServiceNow is helping Accenture remain a top service provider and meet unique customer demands. Watch his interview!


Jason Wojahn
Managing Director, Global ServiceNow Platform Lead, Accenture

Being an early adopter of ServiceNow
Jason Wojahn, managing director of global ServiceNow platform lead of Accenture, talked about the advantages of partnering with ServiceNow early. Watch his interview!


Donna Woodruff
Service Enablement Leader, Cox Automotive

Cox Automotive beefs up cloud efficiency, sees tangible ROI using this operational platform
For those heading up information technology initiatives for large organizations with many moving parts and players, it is imperative that the systems in place add value to the business functions and the end users — regardless of whether they run on-premise with legacy systems or in the cloud. This is the case for Cox Automotive, Inc., which is in the business of buying and selling automobiles, offering services to dealers from vehicle information to auctions to planning showroom space. The company includes some recognizable auto industry names, such as Kelley Blue Book and AutoTrader.com. Read the full blog post with highlights from her interview at SiliconANGLE.com.


Dave Wright
Chief Strategy Officer, ServiceNow

Why a good predictive data analytics model is never finished
A predictive data analytics model is like a puppy: not a great investment unless one is willing to train and retrain it continually, according to Dave Wright, chief strategy officer of ServiceNow Inc. Read the full blog post with highlights from his interview at SiliconANGLE.com.


 

Watch More of theCUBE


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ServiceNOW 2014
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